Terms of Service

By accessing the website at, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

Any concern with the hair must be reported to us via email to the admin Department: within a maximum of 30 days of the receipt date; this is due to human hair being a consumable item during wear.

Accuracy of materials

The materials appearing on Hair by Unique’ website could include technical, typographical, or photographic errors. Hair by Unique does not warrant that any of the materials on its website are accurate, complete or current. Hair by Unique may make changes to the materials contained on its website at any time without notice. However Hair by Unique does not make any commitment to update the materials.

Quality concerns

Hair that is being returned to unique for testing must be approved by the Quality Control department. Any goods received without the appropriate paperwork will not be processed until the correct paperwork is received. Failure to provide the completed paperwork within 7 days of the testing requested will result in the goods being destroyed.

Any colouring, toning including silver and purple shampooing or tinting of extensions is done entirely at the customer’s own risk and we will not test, refund or exchange any extensions that have been exposed to the above.

Goods are not considered faulty if their condition deteriorates due to poor hair management including heat damage, incorrect aftercare, or poor application. If no fault is present, or the hair has been damaged or coloured in any way, the goods will be returned to the customer at a cost, and we will not refund or replace the goods.

Unique do not guarantee the use of our hair extensions whilst on holiday/in warmer climates for various reasons, including discolouration of the hair when encountering swimming pool chlorine and the hair drying out through excess heat. We strongly advise all customers using hair extensions to avoid both chlorine and seawater as this can damage hair and hair colour.

Unique will not be held responsible for any additional expenses due to faulty goods e.g. removal or re-application costs. We strongly advise that a qualified professional applies and removes any professional hair extensions to prevent any damage to your own hair, this should also include a sign consultation form before application.

Hair discolouration

Hair extensions may change colour over time or due to environmental factors which can also include some standard beauty products and excessive heat. Extra care should be taken to avoid the hair meeting sun protection creams, oils, perfume and false tanning products. Contact with such products will cause the hair to turn peach/pink or copper colour, this can also happen if the hair encounters high mineral content found mostly found in pool water and seawater, this is due to a chemical reaction that is not classed as a manufacturing fault.


For Next Day Delivery, orders must be placed before 2pm Monday-Friday otherwise your order will be dispatched the next working day. Please kindly note, next day delivery is not a guaranteed service. If next day delivery is selected on a Friday, then the goods will be sent out the following Monday. A Saturday delivery must be selected to receive the goods this day.

It is the responsibility of the buyer to ensure that the address has been entered fully and correctly at checkout. Once an order has been placed, we cannot amend the address due to a strict shipping schedule nor can we cancel the order.

Some parcels may automatically go to a pickup shop where you will be required to collect the parcel along with a form of your identification.

Please note that unique are not responsible for the post, and you will have to contact the courier service with the tracking details provided to locate your parcel or to discuss delivery of your item.

Refunds & exchanges

For all refunds and exchanges; hair will need to remain in the original packaging and hygiene bands. We cannot refund or exchange anything outside of this policy. Ensure that when you are returning items for an exchange that you insert a note with your order number, contact details and reasons for return/exchange.


In no event shall Hair by Unique or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Hair by Unique’ website, even if Unique Hair Extensions a authorised representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

How to care for your hair

Use professional hair extension products.

  1. We recommend a maximum heat of 180 degrees (low heat) always used to protect the hair extensions. Heat protection must be used.
  2. Directional blow dries are a must, this will ensure that the hair is all one way when heat is applied and will prevent shedding and splitting.
  3. Professional application, maintenance and removals are essential. A trained qualified professional must have done all the above.
  4. Do not attempt to fit/maintain/remove professional extensions if you do not hold a recognised qualification.

Keep your unique hair well moisturised, hair extensions are 100% human hair but if the hair is dead there are no roots which means you need to add moisture and nourish the hair to keep the life span at its full length.

Life spans vary depending on which range is purchased, please check the descriptions at the home page.

Bleaching hair is not advised or accepted.

Usage Licence

Permission is granted to temporarily download one copy of the materials (information or software) on Hair by Unique’ website for personal, non-commercial transitory viewing only. This is the grant of a licence, not a transfer of title, and under this licence you may not:

    1. modify or copy the materials;
    2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
    3. attempt to decompile or reverse engineer any software contained on Hair by Unique’ website;
    4. remove any copyright or other proprietary notations from the materials; or
    5. transfer the materials to another person or “mirror” the materials on any other server.

This licence shall automatically terminate if you violate any of these restrictions and may be terminated by Hair by Unique at any time. Upon terminating your viewing of these materials or upon the termination of this licence, you must destroy any downloaded materials in your possession whether in electronic or printed format.


Hair by Unique may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

Links to other sites

Hair by Unique has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Hair by Unique of the site. Use of any such linked website is at the user’s own risk.


The materials on Hair by Unique’ website are provided on an ‘as is’ basis. Hair by Unique makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Further, Hair by Unique does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of United Kingdom and you irrevocably submit to the exclusive jurisdiction of the courts in England & Wales.