Acceptance of the terms

Welcome to Unique Hair Extensions! By using this website you agree to be bound by the following terms and conditions. By accessing and using this website, you agree to the following terms and conditions, which may be updated or modified from time to time without prior notice. If you do not agree with these terms and conditions, please do not use this website.

You should check this page regularly to ensure that you are happy with any changes.

Use of website

This website is intended for personal and non-commercial use only. You may not use this website for any illegal or unauthorized purposes. You agree to comply with all applicable laws and regulations when using this website.

User accounts

To access certain features of this website, you may be required to create a user account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to provide accurate and complete information when creating your account and to promptly update any changes. We reserve the right to terminate your account at any time without notice if we believe that you have violated these terms and conditions.

Intellectual property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of our company or its content suppliers and is protected by copyright and other intellectual property laws. You may not use or reproduce any content from this website without our prior written consent.

User-generated content

You may have the opportunity to submit content, such as comments or reviews, on this website. By submitting such content, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, modify, reproduce, distribute, and display the content in any form and media. You represent and warrant that you have the right to grant us this license and that your content does not violate any third-party rights.

Disclaimer of warranties

This website and its content are provided on an ‘as is’ and ‘as available’ basis without any warranties of any kind, either express or implied. We do not guarantee the accuracy, completeness, or reliability of any content on this website. We also do not warrant that this website will be free from viruses or other harmful components.

Accuracy of materials

The materials appearing on Hair by Unique’ website could include technical, typographical, or photographic errors. Hair by Unique does not warrant that any of the materials on its website are accurate, complete or current. Hair by Unique may make changes to the materials contained on its website at any time without notice. However Hair by Unique does not make any commitment to update the materials.

Quality concerns

Hair that is being returned to unique for testing must be approved by the Quality Control department. Any goods received without the appropriate paperwork will not be processed until the correct paperwork is received. Failure to provide the completed paperwork within 7 days of the testing requested will result in the goods being destroyed.

Any colouring, toning including silver and purple shampooing or tinting of extensions is done entirely at the customer’s own risk and we will not test, refund or exchange any extensions that have been exposed to the above.

Goods are not considered faulty if their condition deteriorates due to poor hair management including heat damage, incorrect aftercare, or poor application. If no fault is present, or the hair has been damaged or coloured in any way, the goods will be returned to the customer at a cost, and we will not refund or replace the goods.

Unique do not guarantee the use of our hair extensions whilst on holiday/in warmer climates for various reasons, including discolouration of the hair when encountering swimming pool chlorine and the hair drying out through excess heat. We strongly advise all customers using hair extensions to avoid both chlorine and seawater as this can damage hair and hair colour.

Unique will not be held responsible for any additional expenses due to faulty goods e.g. removal or re-application costs. We strongly advise that a qualified professional applies and removes any professional hair extensions to prevent any damage to your own hair, this should also include a sign consultation form before application.

Hair discolouration

Hair extensions may change colour over time or due to environmental factors which can also include some standard beauty products and excessive heat. Extra care should be taken to avoid the hair meeting sun protection creams, oils, perfume and false tanning products. Contact with such products will cause the hair to turn peach/pink or copper colour, this can also happen if the hair encounters high mineral content found mostly found in pool water and seawater, this is due to a chemical reaction that is not classed as a manufacturing fault.


For Next Day Delivery, orders must be placed before 2pm Monday-Friday otherwise your order will be dispatched the next working day. Please kindly note, next day delivery is not a guaranteed service. If next day delivery is selected on a Friday, then the goods will be sent out the following Monday. A Saturday delivery must be selected to receive the goods this day.

It is the responsibility of the buyer to ensure that the address has been entered fully and correctly at checkout. Once an order has been placed, we cannot amend the address due to a strict shipping schedule nor can we cancel the order.

Some parcels may automatically go to a pickup shop where you will be required to collect the parcel along with a form of your identification.

Please note that unique are not responsible for the post, and you will have to contact the courier service with the tracking details provided to locate your parcel or to discuss delivery of your item.

Refunds & exchanges

For all refunds and exchanges; hair will need to remain in the original packaging and hygiene bands. We cannot refund or exchange anything outside of this policy. Ensure that when you are returning items for an exchange that you insert a note with your order number, contact details and reasons for return/exchange.

How to care for your hair

Use professional hair extension products.

  1. We recommend a maximum heat of 180 degrees (low heat) always used to protect the hair extensions. Heat protection must be used.
  2. Directional blow dries are a must, this will ensure that the hair is all one way when heat is applied and will prevent shedding and splitting.
  3. Professional application, maintenance and removals are essential. A trained qualified professional must have done all the above.
  4. Do not attempt to fit/maintain/remove professional extensions if you do not hold a recognised qualification.

Keep your unique hair well moisturised, hair extensions are 100% human hair but if the hair is dead there are no roots which means you need to add moisture and nourish the hair to keep the life span at its full length.

Life spans vary depending on which range is purchased, please check the descriptions at the home page.

Bleaching hair is not advised or accepted.

Limitation of liability

In no event shall our company or its affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of this website or its content. This includes but is not limited to damages for loss of profits, data, or other intangible losses, even if we have been advised of the possibility of such damages.

Links to third-party websites

This website may contain links to third-party websites that are not owned or controlled by us. We are not responsible for the content, privacy policies, or practices of these websites. You acknowledge and agree that we shall not be liable for any damages or losses caused by the use of any third-party websites.


You agree to indemnify and hold harmless our company, its affiliates, and their respective directors, officers, employees, and agents, from and against any and all claims, damages, liabilities, costs, and expenses, including attorneys’ fees, arising out of or in connection with your use of this website or any violation of these terms and conditions.

Changes to terms and conditions

We reserve the right to modify these terms and conditions at any time without prior notice. Your continued use of this website after any changes indicates your acceptance of the modified terms and conditions.

Governing law

These terms and conditions shall be governed by and construed in accordance with the laws of the jurisdiction of England & Wales in which our company is located. Any dispute arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

Thank you for reading these terms and conditions. We hope you have a great experience using our website.

If you have any questions or concerns, please contact us.