Terms and conditions

Any concern with the hair must be reported to us via email to the Customer Service Department: [email protected] within a maximum of 30 days of the receipt date; this is due to human hair being a consumable item during wear. We can carry out a testing process at quality control . We will need additional information from the buyer along with a sample to assign to the complaint. The buyer will need to contact us to ask what information is required for full testing.

Hair that is being returned to unique for testing must be approved by the Quality Control department. Any goods received without the appropriate paperwork will not be processed until the correct paperwork is received. Failure to provide the completed paperwork within 7 days of the testing requested will result in the goods being destroyed.

Once items have been returned for testing; there is no guarantee that we will be able to return them if requested. This decision falls on the warehouse dependant on testing allocations.

Any colouring, toning including silver and purple shampooing or tinting of extensions is done entirely at the customer’s own risk and we will not test, refund or exchange any extensions that have been exposed to the above.

Goods are not considered faulty if their condition deteriorates due to poor hair management including heat damage, incorrect aftercare, or poor application. If no fault is present, or the hair has been damaged or coloured in any way, the goods will be returned to the customer at a cost, and we will not refund or replace the goods.

Unique do not guarantee the use of our hair extensions whilst on holiday/in warmer climates for various reasons, including discolouration of the hair when encountering swimming pool chlorine and the hair drying out through excess heat. We strongly advise all customers using hair extensions to avoid both chlorine and seawater as this can damage hair and hair colour.

Unique will not be held responsible for any additional expenses due to faulty goods e.g. removal or re-application costs. We strongly advise that a qualified professional applies and removes any professional hair extensions to prevent any damage to your own hair, this should also include a sign consultation form before application.